Scrapbuck's Online Scrapbooking Store FAQ

Scrapbuck.com only sells premium quality scrapbooking supplies. Much of the items are brand names you will recognize, while there may be other brands you are not yet familiar with. All scrapbooking supplies,however,are first-run, top-quality, acid-free, lignin-free merchandise which you can rely on for your scrapbooks. Our online scrapbooking store is able to sell this merchandise so inexpensively because of its unique buying ability and very carefully controlled infrastructure costs. Rather than marking up prices and taking more profit, Scrapbuck.com passes its savings along to its customers.

Scrapbuck.com is an online scrapbooking store designed to serve its customers over the Internet. We do not currently have any physical store locations open to the public.

Product reviews are created by Scrapbuck.com visitors just like you. Our online scrapbooking store is designed to be a community where people can share their thoughts and views about scrapbooking, including what product they like and don’t like. The reviews are the unedited (except for inappropriate content) feedback of other Scrapbuck.com users about the product for sale on the online store

The Scrapbuck Online Forums are an un-moderated way for scrapbookers like you to talk about whatever moves them. That may be the latest techniques for creating fabulous scrapbooks, or problems with the online store or things that have nothing to do with scrapbooking. The goal is to allow people who are looking for a way to fully enjoy their hobby more cost-effectively to share with each other.

The easiest way is to type whatever you are looking for into the search bar on any page of the online store.In addition, if you visit the "Search" page under the "Store" link you may narrow or expand your search to each. You may also choose to shop scrapbooking supplies by Price, Brand, Category, or Subject Matter

Scrapbuck.com only shows in-stock scrapbooking merchandise on its website. If the product you saw yesterday is gone, it means that it has been temporarily sold-out.

The only limit on the number of a single scrapbook item you may order is the number in stock at any given time. If you want more of an item than there is in stock, please email the information to products@scrapbuck.com and every effort will be made to order more of the item for you.

If you have ordered with Scrapbuck.com previously, the online scrapbook store will remember your shipping and billing information. Your login and password will allow you to access this online profile. The login is always your E-mail address, and the password is the one you chose when you make your first order with the online store. If you do not have a login and password already, simply fill out the information as part of the Checkout process to complete your scrapbooking purchase.

On the Scrapbuck.com Homepage or on the Login page click on the "Forgot Password" link and enter the email address for your account. A password reminder will be sent to your email address within a few minutes.

Login to your account by visiting the "My Account Page". Once you are there, make any necessary changes and click save. All changes will be updated for us right away.

Scrapbuck.com accepts all major credit cards, including Visa, MasterCard, American Express and Discover, through its secure online shopping cart.

Shipping in the Continental United States is FREE for online scrapbook purchases of $20 or more through UPS Ground Shipping. For purchases under $20 shipping is $7.99. The flat rate cost is $19.99 in Alaska and Hawaii, with free shipping on online scrapbook orders of $150 or more. Shipping to Canada is $19.99 U.S. Dollars for shipping through the United States Postal Service. Shipping for Scrapbuck.com is not a source of profit and even when we charge a customer for shipping that charge is less than average cost for us to ship a package to that destination.

Scrapbuck.com employs state-of-the-art SSL technology to ensure your data is transmitted safely over the Internet. Note that on pages where your scrapbook order is being transmitted the URL includes https:// rather than http://. In addition, you will see a lock or a key in the bottom left corner of your browser when you are on a secured page.

The entire Scrapbuck.com team is working hard to make sure that you have a simple and enjoyable online scrapbook shopping experience. If you do have a problem, however, please send us an email to service@scrapbuck.com and our online customer service team will respond to you as quickly as possible.

In addition to seeing a confirmation on your computer screen after completing your scrapbook order, you should receive a confirmation email from Scrapbuck.com within minutes of completing the order process. If you do not receive an email (after checking your SPAM folder to make sure it didn’t get caught there) within 24 hours, please send an email to service@scrapbuck.com.

Scrapbuck.com ships all online orders it receives within 1 business day. The shipping time will then be based on the shipping method you have selected and the distance from our warehouse in Berkley, Michigan to your location. Scrapbuck.com does everything it can to ship online scrapbooking orders as quickly as possible so you can receive your product right away.

Scrapbuck wants you to be happy with the quality and value of the scrapbooking supplies we are providing. You may return an item to Scrapbuck, unopened, for any reason within 30 days of receipt of the item and you will receive a full refund to the credit card with which you paid originally.

Scrapbuck.com makes every effort to ship its scrapbooking supplies quickly, accurately and safely. Sometimes, however, mistakes do occur. Please send us an email to service@scrapbuck.com with your order number and description of the problem and we will resolve it right away. You may also return the product to Scrapbuck.com within 30 days of receiving it for a full refund, no questions asked.

To return scrapbook purchase, simply send the item back to us, either insured US mail, or UPS (we do not accept CODs). Enclose your order form, and write the reason for your return on the back:
1339 Combermere
Troy, MI 48083

Here are a few things that should make your ordering experience easier…

• Scrapbuck.com is optimized for Internet Explorer. Please ensure that you are updated to the most current version while shopping. You may follow the link below to update your browser.It is a free download and should only take a few minutes: http://windows.microsoft.com/en-US/internet-explorer/products/ie/home
• It is also important to enable cookies on your internet browser while shopping with us.
• And most importantly,please ensure that you are always logged into your Scrapbuck.com account while shopping.